Terms & Conditions

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The following TERMS AND CONDITIONS govern the use of the website hereinafter identified as Sigma Foodservice, S de RL de CV. with address at Av. Acueducto 610, El Lechugal, Santa Catarina, NL CP 66376 Santa Catarina, NL, Mexico.

By favoring us with your purchase, it means that you have read, understood and fully accept the TERMS AND CONDITIONS of use of this.

Sigma Foodservice, S de RL de CV. reserves the right to change, modify, add or delete parts of these terms and conditions of use, the changes will be effective when they are published on the Grill House by Sigma site and you can validate them before making your purchase.

Periodically review the updates to these terms and conditions of use, since you will have to accept the changes that are made in order to continue accessing the platform and continue buying products.


Sigma Foodservice, S de RL de CV may cancel or restrict your account if any improper use of the site and the services offered therein is detected, understanding as improper use, but not limited to, the following assumptions:

  • Use the application to resell products and any other commercial use, site content such as images, recipes or information owned by Sigma Foodservice, S de RL de CV.
  • The use of automated mechanisms or tools or similar technology whose purpose is to extract, obtain or collect, directly or indirectly, any information contained on the site.
  • Any attempt to modify, adapt, translate, or convert the formats or computer programs of the websites or their contents.
  • Use the HTM codes of the tool.
  • Collect and use product descriptions, such as recipes or nutritional information
  • Copy, imitate, replicate for use on mirror servers, reproduce, distribute, publish, download, display or transmit any content from the Site (including trademarks) in any form or by any means; This restriction includes, but is not limited to, the following media: electronic, mechanical, photocopying, recording or any other media.
  • Access data not intended for the user or log in to a server or account in which the user is not authorized to access.
  • Send unsolicited mail, including promotions and / or advertising of products or services.
  • Forge any TCP / IP header or any part of the header information in any email or newsgroup.
  • Attempt or carrying out fraudulent activities, among which are, without limitation, the falsification of identities or forms of payment.
  • Attempting or carrying out improper activities in the use or application of promotions, discount coupons, loyalty programs and in any other promotional activity on the platform. 

All registration and billing information provided must be true and accurate. Providing any false or inaccurate information constitutes a breach of these TERMS AND CONDITIONS.

When confirming your purchase and completing the payment process, you must accept the prices published on the portal of the requested items, the price list will be available on the portal and will be updated periodically, as well as you must verify the billing information provided to Sigma Foodservice, S de RL de CV

In case of having any claim or clarification regarding the use of these sites and their TERMS AND CONDITIONS, we put at your disposal our email grillhouse@sigma-alimentos.com and our telephone contact 33 1584 4102. 


In order to benefit a greater number of customers, the sale of some items in high demand may be limited to certain pieces, this situation will be communicated before placing your order and finalizing your purchase.

The articles are subject to availability, the client must verify their existence on the web page, selecting the existing products validating before processing the payment.

If the product you requested was not delivered, tell your dealer, in the same way we put at your disposal our email grillhouse@sigma-alimentos.com and contact telephone number 33 1584 4102.


Once you place your order, the "order number" and details of the product (s) will be sent to your email.

When placing your order, start the purchase process, if in 24 hours you have not received the purchase confirmation email, you must enter our page, access your account or call our call center and check the status of the order.


The total delivery time of your order is the period of time from the moment you place the order until the moment you receive it. An order consists of two parts: processing time and shipping time.

The processing time of a product is the time that your purchase order is generated, it is processed and it leaves the warehouse.

The shipping time is when your product left the warehouse to arrive at your doorstep.

We reserve the right to deliver Postal Codes outside of our coverage, within the Monterrey Metropolitan Area.     

Upon receiving your order, you must:

1.- Carry out a physical inspection of the products in order to guarantee your order, in the presence of the person who delivers you.

If the dealer goes to the delivery address and there is no one who receives the product and there is no response from the customer, it is processed as a return, applying the refund on previously paid orders.

Sigma Foodservice, S de RL de CV will do its best to arrive within the date stipulated in your purchase confirmation; However, if there is any delay, you will be notified promptly by our Partners, without this implying breach of these Terms and Conditions since we depend on circumstances beyond our control such as traffic, weather, marches, protests, among others.


Returns and exchanges of merchandise will be accepted in accordance with the following terms and conditions

Returns will be made only and exclusively when the product is received by the delivery driver, If at the time of delivery it is not possible to review and later find defects in your product, it will be necessary to write to our email  grillhouse@sigma-alimentos.com  to initiate a clarification process and evaluate whether a return and refund is appropriate within a period of no more than 24 hours after having delivered your order. 

All products must be returned in their packaging and at the corresponding temperatures frozen (-18 ° C), refrigerated (0 ° - 4 ° C) or dry (Ambient).

Items that show damage due to misuse by the customer such as alterations in temperature, packaging or vacuum will not be received.

The reason for the return and the type of refund must be specified in the return format and it will be delivered to the delivery driver, returns can be caused by issues related to temperature, packaging, vacuum.

The driver must attach the form with the returned product to enter the return.

Once the product is received in our warehouse, the product will undergo a quality review to ensure that the products comply with all the elements necessary for the return or replacement to apply (temperature, packaging, vacuum) as well as that it does not have damage from misuse such as bumps or open products.

If the return is authorized by our warehouse and the client requests a refund, this will be made with the same payment method as your order, once the acceptance of the cancellation is confirmed, you will be notified the next day by email, the refund will be executed 5 to 8 business days.


On our sites we offer security and confidentiality to your information, since we have a secure server under the security protocol, in such a way that the information sent is transmitted encrypted to ensure its protection.

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